Can HP Get Any Worse? My Adventure with cioumupdate_3545_000_009.exe

Can HP get any worse?  This post will detail my recent adventure with cioumupdate_3545_000_009.exe. Every time I think the company must have hit bottom, they astound me with another piece of rank incompetence.  Read on.

For the last month or so I’ve been getting regular reminders on my Win XP machine about a “critical update” to HP software.  Every single time the automatic update failed.  I downloaded the update file manually three separate times.  As far as I could tell, the .exe file ran.  But it didn’t do anything.  I kept getting nagged to update.  Remember, HP calls this update CRITICAL.

I had a few minutes today so I visited the HP online forums to see if I could find any information.  After finally retrieving my user name and password, their support forum crashed and was gone for a couple of hours.  Hello?  Does “mission-critical” even have a meaning at HP?

But I had other things to do, so the time wasn’t wasted.  Eventually the forums came back online.  A quick search on that file name revealed the following. (Follow this link to see the full discussion, registration may be required. If HP takes down the thread, I have a copy here. Let me know.)

HP’s “solution” to the problem:

Re: please fix 9/21/11 hp critical update to correct pc communication issue cioumupdate_3545_000_009

09-22-2011 06:34 AM

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 Hey osufan45 I’m sorry you’re having this problem, try uninstalling your software and when you go back into installing it, customize the software you can de-select hp update. That way you don’t have to mess with the update.

—- If my answer was helpful please click the “Kudos” star.
If your problem is solved please click the “Accept as Solution” button —->I work for HPHewlett-Packard

Got that?  Turn off automatic updating.  Critical update?  Apparently not.

I will never, ever buy another HP product.

About Tony Lima

Tony Lima has been working with technology, economic modeling, forecasting, and market research for 40 years. His background makes him uniquely qualified to navigate this varied landscape. Begin with his education: B.S. in chemical engineering from M.I.T. , M.B.A. from Harvard, Ph.D. in economics from Stanford. His day job was professor of economics at California State University, East Bay. He retired in 2016 to devote his time to consulting and writing. But he has found time to: write (eight books and over 100 articles ranging from wine economics to detailed analyses of meta-language code generators) consult with companies ranging from Microsoft to CEDEX keep his expertise up-to-date, constantly reading and sorting through the avalanche of information available daily maintain three blogs: Wine Research, Wine Economics, and Economic Policy Local policy analysis: Los Altos

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